Privacy Policy

1. Information We Collect

• Account Information: When you register or sign in, we may collect your email and basic profile details via our authentication provider.
• Files and Content: PDFs you upload are processed to generate outputs. We store and handle files according to this Policy and our security practices.
• Usage Data: We collect analytics and diagnostic information (e.g., device, browser, page interactions) to improve the Service.
• Payment Data: If you subscribe to a paid plan, payment details are processed by our payment processor; we do not store full card numbers.

2. How We Use Information

• Provide, operate, and improve the Service and its features.
• Process uploaded files and deliver outputs securely and reliably.
• Communicate with you about updates, support, and transactional matters.
• Monitor performance, detect fraud or abuse, and ensure security.
• Comply with legal obligations and enforce our Terms.

Diagnostic use only; no model training: We may process limited technical metadata and processing logs solely for diagnostic, reliability, and security purposes, including verifying that the Service works as intended and resolving issues. We do not use your files or personal information to train machine learning models. We do not use your data for any purpose that is unrelated to providing the Service or that could reasonably be considered harmful.

3. Legal Bases for Processing

Where applicable, we rely on the following legal bases: performance of a contract (to provide the Service), legitimate interests (e.g., to secure and improve the Service), and consent where required by law.

4. Sharing of Information

We share information with service providers that help us operate the Service (for example, authentication, hosting, analytics, and payments). These providers are bound by contractual obligations to protect your information and use it only to provide services to us.

5. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. File retention periods may vary; we aim to minimize storage duration consistent with delivering the Service.

Where feasible, we apply data minimization and limit access to authorized personnel with a legitimate need-to-know for support or compliance. Aggregated or de-identified insights that do not reveal personal information may be used to understand service performance (for example, uptime, error rates, and feature adoption).

6. Security

We use industry-standard safeguards to protect information, including encryption in transit and at rest, access controls, and monitoring. No method of transmission or storage is 100% secure.

We maintain policies and technical controls designed to prevent unauthorized access, ensure availability, and preserve integrity of data. We conduct periodic reviews of our safeguards and may update them to address emerging risks.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise rights, contact us using the details below.

8. International Transfers

We may process and store information in the United States and other countries. Where required, we use appropriate safeguards for cross-border data transfers.

Depending on your location, these safeguards may include standard contractual clauses or comparable mechanisms recognized by applicable law to ensure adequate protection of your information.

9. Children’s Privacy

The Service is not directed to children under 13 (or older, as required by local law). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy with a new effective date. Your continued use of the Service indicates acceptance of the changes.

If we make material changes that affect your rights, we will provide additional notice as required by law.

11. Contact Us

If you have questions or requests regarding this Policy, please use our Help Center contact form.